Shipping Policy
Thank you for shopping with Zarshal. We aim to make your shopping experience smooth, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Order Processing
Once you place an order, our team will review the order details before processing it. We may contact you through phone, email, SMS, or WhatsApp to confirm your order details, especially if Cash on Delivery is selected or if any information needs verification. Please make sure that your name, phone number, email address, and delivery address are correct at the time of placing the order. Incorrect or incomplete information may cause delivery delays.
Order Dispatch
After your order is confirmed, it will be prepared for dispatch. Orders are usually dispatched within a reasonable time after confirmation, depending on product availability, order volume, and courier pickup schedules. During busy periods, sales, holidays, or unexpected situations, dispatch may take a little longer than usual.
Delivery Time
Delivery time may vary depending on your location, courier service, weather conditions, public holidays, and other factors outside our control. We always try our best to deliver your order as soon as possible. However, delivery timelines are estimates and may change due to courier delays or operational issues.
Shipping Charges
Shipping charges may vary depending on your location, order value, and delivery method. Any shipping charges, if applicable, will be shown at checkout or shared with you during order confirmation.
Cash on Delivery
If Cash on Delivery is available for your order, payment must be made at the time of receiving the parcel. Please make sure someone is available at the provided address to receive the order and make the payment.
Delivery Address
Customers are responsible for providing the correct delivery address and contact details. Zarshal will not be responsible for delays, failed deliveries, or returned parcels caused by incorrect addresses, wrong phone numbers, unavailable customers, or refusal to receive the order. If a parcel is returned due to incorrect customer information or failed delivery attempts, additional shipping charges may apply for reshipping.
Order Tracking
Once your order is dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or courier update, depending on the available service. You can use the tracking details to check the current status of your parcel.
Delayed Orders
If your order is delayed, you may contact us for assistance. Our team will coordinate with the courier service and try to provide you with an update. Please note that once the order is handed over to the courier, the final delivery time depends on the courier company.
Damaged or Opened Parcel
If your parcel appears damaged, opened, or tampered with at the time of delivery, please do not accept it. You should contact us as soon as possible and share the details so our team can guide you further.
Failed Delivery
If the courier company is unable to deliver your order due to incorrect information, customer unavailability, or refusal to receive the parcel, the order may be returned to us. In such cases, Zarshal may contact you to confirm whether you want the order to be shipped again. Extra delivery charges may apply.
Contact Us
If you have any questions about shipping, delivery, or order tracking, please contact us through our website contact page.